Oblivious Customer Repeatedly Asks For "Missing " USB Dongle, It's Always Been There

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mattstaff
Oct 9, 2021 11:00 PM EDT

Tech support really has their work cut out for them. Far too many people in this mad world seemingly turn their brains off when they deal with technology, and when something starts to expand beyond what they think they understand, they sometimes take it out on the hardworking tech support employees of the world. In this case, we don't even know where to start. Reddit user u/ZoftOS took to a community specifically for bizarre tech support stories, r/TalesFromTechSupport, to share an interaction they had with a customer who ordered a wireless mouse and keyboard three separate times, claiming a USB dongle was never included in the shipped product any of the three times. While this customer seemed frustrated, it quickly grew clear to the tech support employee that they had not actually inspected the opened package — if they had, they would have realized their dongle was in fact there the whole time.

The fact that this customer repeatedly vocalized concerns over their package missing a key ingredient -- the dongle -- and never considered the possibility that an unopened package would most definitely have it.... is pretty unreal. Keep the IT content going with this collection of relatable IT memes for the technologically minded.

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  • 01
    Font - r/talesfromtechsupport + Join u/ZoftOS • 2d 'This is the 3rd order l've got shipped to me without a USB dongle.. Medium Edit: Messages with the '' indicate the user who is calling in, messages without it indicate my responses in the conversation. Thank you for calling ******** service desk this is **** can I have your first and last name? 'It's ***** ****** I
    via u/ZoftOS
  • 02
    Font - Okay, I've got you pulled up here, what can I help you with today? 'Yeah so I have had 3 total wireless mouse and keyboard combos shipped out to me to replace my old ones that broke and this is the 4th time I had to call in because they send the mouse, they send the keyboard but there hasn't been a USB dongle a SINGLE time with them, I don't know if the person shipping these things out is just checked out for the day all day every day or what but this is getting insane.' Okay, can I just
    via u/ZoftOS
  • 03
    Font - 'Yeah whatever you got to do, but I need to have this issue resolved I have work I need to do.' Okay, just a minute then. *I proceed to verify that she has indeed somehow made it through 3 different IT people and has 3 combos shipped to her now before coming into my queue and being a colorful character towards me* Okay, I verified everything here and l'd just like to verify something with the device you were just sent, could you open the package and remove both the keyboard and mouse?
    via u/ZoftOS
  • 04
    Font - 'Yes I already did there is nothing else in here.' Okay and now could I get you to take the mouse and look on the bottom-side of it for anything that may look as though the USB dongle was placed into a slot to be held during shipment? It may be pressed into the bottom of the mouse length-wise or width-wise. 'Yeah I don't see anything like th -- wait is this is right here? Has it been here the whole time?!? and I have 2 other combos sitting here for a week and it's been there the whole tim
    via u/ZoftOS
  • 05
    Font - 'Please do, and maybe next time they would make the user aware that the USB dongle is inserted into the bottom of the mouse?' I'll mark that down as feedback for your previous incidents, is there anything else I can help you with today? 'No that was everything, thanks.' No problem, have a good day, bye.
    via u/ZoftOS
  • 06
    Font - Completely perfect display of all-around failure, from the end-user not having the ability to process that by the 3rd package they maybe should investigate the items and see if the dongle somehow is placed within them instead of assuming that the SEALED MERCHANDISE PACKAGE YOU WERE SENT WAS MISSING A USB DONGLE - ALL - 3 - TIMES? And then onto the fact that I share work with co- workers who don't know to check those places for USB dongles on wireless devices...and would rather set the lad
    via u/ZoftOS

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tech support FAIL cringe technology ridiculous dumb stupid
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